![]() Often logging out and restarting the application will clear the cache, freeing up some space.ģ. We strongly encourage users to use the "offline use" feature selectively, and only when you know that you will not have Internet access for extended periods of time.Ģ. Please review the files that you have marked for offline use, and unmark ones that you do not need in the near future. Files marked for offline use take up storage on your local device. ![]() Box Drive is Taking up large amounts of drive space:ġ. If these options do not work, please contact the Help Desk for further support. If Mac does not support certain characters in file names, Box marks them as problem files.ģ.Box does not recognize Mac’s character conversion in file names (for example, Mac changes any occurrence of / to : in file names).Windows does not support folder names that end with a.Windows file name restrictions also shown below: See the list of Windows file name restrictions. If Windows does not support certain characters in file names, Box marks them as problem files.Box OS-independent restrictions: Box does not support '/' and '\' anywhere in a file or folder name or whitespaces at the beginning or end of a file or folder name.Make sure that the files do not contain the following symbols: ![]() More information on symbols and error codes can be found in the chart below:Ģ. Click the error message for more details. Check the files that are reporting errors: Click on the Box icon in your toolbar, and select the Gear icon (lower right corner for Mac, top left corner for Windows). Box Drive will not sync a file / Box Drive reports errors syncing:ġ. Doing this will clear the cache, and may make files sync faster. Log out of Box Drive and restart the application. Having multiple documents open for editing can slow the performance of Box Drive, making syncs take longer.ģ. Close documents that you have open in Box or Box Drive. If your Internet service is slow for all services (not just Box), you may have another issue.Ģ. Check your Internet connection and make sure that you can access other sites like through a browser. Box Drive Taking Long Periods of Time to Sync:ġ. If you continue to experience issues after attempting these steps, please submit a help ticket or call the Help Desk at ext. If you are having issues with Box Drive, there are a number of relatively easy steps that you can take to try to remedy the problem yourself.
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